I have heard some Snagit users complain about problems capturing scrolling webpages in Firefox lately . I have also experienced this problem. It was temporarily solved when I used Snagit version 10.01 and Firefox 7, but then I got the problem back when I upgraded to Firefox 8.
I use the scrolling capture functionality a lot so I contacted TechSmith to see how to solve this.
They presented me with a very elegant solution that actually ads functionality to the normal scrolling capture. I think you will find that this solution works for most Firefox releases in both Snagit version 9 and 10.
The solution is called “Custom Scrolling” and I made a short video explaining how to set it up and how to use it.
I hope you liked it. Add comments below if you have any questions or comments.
Until next time 
Peter – Your Snagit Guide
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Thanks, Peter! This works exactly as you described in Firefox 8 and Chrome 15 for me. I like the Custom Scroll profile even better than the All-in-One auto scroll because of the ability to define the horizontal area that will be captured which easily eliminates the left and right margins I generally end up cropping out anyways in the SnagIt Editor.
while I’m click on the button arrow to scroll down the page, it’s really fast to capture, but I’m not done scrolling to down page. How to make it longer?
Hi Dheen,
You should only click the scoll button on your browser. The scrolling should then start and go on by itself.
I hope that helps.
When using custom make sure your width is not huge else it gives error and make sure you keep your cursor on scroll if you move it it ends.
But what about Snagit for Mac? I wonder why something so basic as scroll is not available on Chrome, an inherently better browser that Firefox which seems to be laden with all sorts of problems of late?
Thanks for the Tips….very useful when i am using Snagit…
Luv Snagit!
Thanx a Lot!!!