Comments on: Snagit Scrolling Window NOT Working

By: Steve Markman

Steve Markman — Thu, 12 Jan 2012 21:01:27 +0000

I have been using Snagit for Macintosh and FF for years. FF always seems to break this application’s plug-in. I resisted upgrading FF for the longest time and finally decided I had to upgrade to FF 9 (9.01 to be precise on the MacOSX 10.7.x, aka Lion). Naturally, even though there is a plug-in for FF that works with Lion, the auto scrolling is broken and often crashes FF. The “Custom Scrolling” technique you created with TechSmith assistance, cannot be used on the Mac version of snagit. There is no custom scroll option and very few input options at all.

Any suggestions you can provide? BTW delay capture is a max of 10 seconds on the current snagit mac version.

Thanks for your excellent blog,
Steve

By: Gennady

Gennady — Wed, 28 Dec 2011 14:21:15 +0000

Hello, I`m getting weird problem with SnagIt scrolling window function. I click Capture, red borders appear on sides of window, I click left mouse button and it makes a normal screenshot like with “Window” profile. I tried to record how my problem looks like with Camtasia Studio, but then I get another bug – it says “Wrong input” when I try to capture web page with SnagIt.

By: Michael G

Michael G — Wed, 16 Nov 2011 19:23:29 +0000

As of 11/15/11, latest version allows me to capture a scrolling window on Windows 7 64bit, Home Premium.

By: Peter - Snagit Guide

Peter - Snagit Guide — Wed, 16 Nov 2011 13:24:28 +0000

A workaround for Firefox that may work is to open your FF option (located under Tools), choose Advanced, and then under Browsing, untick “Use Autoscrolling” and “Use Smooth scrolling”. This worked well for me under Firefox version 7.

By: peter

peter — Mon, 07 Nov 2011 11:25:09 +0000

Hi Geegdrop,

I understand where you are coming from as I have had the same problem but I also have total understanding for TechSmith. Firefox has started releasing updates in such a rapid succession that it must be impossible to follow this development.

I had problems with ff v6 but after version 7 was released it is now working without problems again. If I come across any particular website that is causing problems I open it in explorer instead and that should normally solve it.

I don’t think it’s that easy to follow the development and especially since firefox is changing how it has handled the scrolling all the times in the last updates. Until firefox is released in a more stable fashion I think it’s hard to solve this, but please note that I am a layman when it comes to this programming. Please also note that I am not a TechSmith employee and am not connected to their product development.

I agree that Snagit is the best out there, no question about that.

Happy Snagging

Peter

By: GeekDrop.com

GeekDrop.com — Mon, 07 Nov 2011 05:04:54 +0000

I’m using FF 7.01 and the latest Snag-it, and scrolling isn’t working, whether I use a specific scrolling window profile or the all-in-one profile (the round scroll button doesn’t even show up in the AIO profile).

It *seems* like it’s a focus issue, where snag-it no longer is able to recognize the different frames in a window (i.e. the red box that normally highlights just the browser content, or a toolbar, or the entire window, etc.)

Being a longtime code myself this seems like it should be an easy code tweak for the developers, however I’ve come to learn over the years of being a snag-it/techsmith products’ customer that the devs at Techsmith are slower than molasses in the tundra. I’m not sure if this is due to lack of sales, or caring about their product(s) or what, but it’s a shame since it’s the best out there.

By: Mark Mitchell

Mark Mitchell — Tue, 01 Nov 2011 01:58:14 +0000

Hello,
I am using snagit 9 and unfortunately that fix did not work still wont scroll.Any other suggestions.

By: Bill Scully

Bill Scully — Mon, 17 Oct 2011 20:15:08 +0000

Just unchecked “Use Fastest Method” and it worked! Thanks.

By: Paul Odtaa

Paul Odtaa — Mon, 10 Oct 2011 11:34:12 +0000

Thanks for this – for some reason the scrolling just stopped working on my Snagit version 10 system. Following the above guide it working – not quite as I want it – but useable and it’s given me the hints to customise Snagit the way I want – when I have a bit more free time.

Thanks – I find the package really useful for writing tutorials.

By: john sgammato

john sgammato — Sat, 24 Sep 2011 19:21:39 +0000

I just upgraded to 10.0.1.58 (the most recent as of today) and now Scrolling fails on my company’s web-based product. Other websites scroll properly.
Scrolling worked flawlessly until the upgrade. This is a serious problem.
I am on Win7 with IE8. I am setting up an All-in-One profile to save to JPG. When I click to start the capture, SnagIt starts to capture the window, but does not seem to recognize that it should scroll – I never get the scrolling option.
NOTE this is IE8, not Firefox.