Comments on: Snagit Scrolling Window NOT Working

By: deborah

deborah — Sun, 29 Aug 2010 03:40:05 +0000

The hotfix above (April 29th by Brina) fixed it beautifully! Make sure both Firefox and snag it are shut down.

By: dhol

dhol — Sun, 01 Aug 2010 05:30:38 +0000

I have windows xp and 7 and installed recently Snagit 10 . On explorer and firefox autoscroll function does nor work properly. Only part of the window is captured.
this is the problem in new version.
so before launching such a reputed program why dont u see that all the functions r working in most of the common set up?
irony is that same function was working in earlier ver perfatly – why such a down grade – with no solution so far ??????

By: Marek

Marek — Mon, 14 Jun 2010 05:28:39 +0000

I have windows 7 64 bit and installed recently Snagit 10 replacing version 9. On explorer and firefox autoscroll function does nor work properly. Only part of the window is captured.

By: John

John — Sun, 13 Jun 2010 22:13:48 +0000

Thanks for the tips. It still doesn’t work every time but seems the most flaky with Firefox. I’ll keep experimenting.

By: Neil

Neil — Wed, 26 May 2010 04:22:57 +0000

The hotfix works for FireFox scrolling. Thanks

By: Tim

Tim — Wed, 12 May 2010 23:22:55 +0000

Does their new version work ok? if so can we get a free upgrade? I literally cannot use this tool anymore and definitely no plans to buy the upgrade because of it.

By: Hawk

Hawk — Tue, 11 May 2010 19:22:53 +0000

I have XP Pro, Mozilla 3.6.3 and Snagit 9.1.3

The hotfix didn’t work for me until I followed the steps OP mentioned!

Thank you very much!

By: mick

mick — Mon, 10 May 2010 02:47:33 +0000

i follow every step but It still not work

By: Brian Hankey

Brian Hankey — Fri, 30 Apr 2010 01:10:26 +0000

Edit – there is a hotfix available and I should have looked for it before echoing other comments made above.

I have tested it with both Firefox 3.6 and IE 8 and it works on both…

http://techsmith.custhelp.com/cgi-bin/techsmith.cfg/php/enduser/std_adp.php?p_faqid=2353&p_created=1264531389&p_sid=a4oVIF-j&p_accessibility=0&p_redirect=&p_lva=&p_sp=cF9zcmNoPSZwX3NvcnRfYnk9JnBfZ3JpZHNvcnQ9JnBfcm93X2NudD0xNDM5LDE0MzkmcF9wcm9kcz0mcF9jYXRzPSZwX3B2PSZwX2N2PSZwX3NlYXJjaF90eXBlPWFuc3dlcnMuc2VhcmNoX25sJnBfcGFnZT0x&p_li=&p_topview=1

By: Brian Hankey

Brian Hankey — Fri, 30 Apr 2010 01:00:34 +0000

I just tested this in both IE 8 and FireFox 3.6 and it does not work in Windows 7 Ultimate 64bit. I agree with the comments that an update needs to be made available as soon as possible

Thanks,

Brian